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FAQ

Why Pelican?

Why Pelican?

What are Pelican™ Elite Coolers made out of?

Where are Pelican Elite Coolers designed and manufactured?

Warranty

Pelican's warranty information

What can I file a warranty claim for?

How can I get replacement parts for my cooler?

Why are replacement parts for sale on AdventureReady.com?

How to file a warranty claim

Pelican Cooler Specific Questions

How long will my Pelican Elite Cooler retain ice?

Can I use dry ice in my Pelican Elite Cooler?

Can I use my Pelican Elite Cooler to keep items hot?

Why does my cooler’s gasket have a gap in it?

The corner of my cooler’s gasket is folded over. What can I do?

Why does my cooler leak when it tips over?

My drain plug is leaking. What can I do?

My cooler didn’t come with a bottle opener. Can I install one?

How do I clean my cooler?

Drinkware Specific Questions

Why does my tumbler lid leak?

Do the replacement tumbler lids fit on Pelican bottles?

Why aren’t Pelican tumblers and bottles manufactured in America?

Where to Buy a Pelican™ Elite Cooler

How can I buy a Pelican Elite Cooler?

How can I find a Pelican dealer near me?

General

About us

Contact us

Shipping Information

Our shipping policy

About free ground shipping

International shipping

Shipping holidays

Back-ordered or pre-ordered items

Tracking your order

Shipping delays

Lost packages

Missing or stolen packages

Return and Refund Information

Our return & refund policy

How do I return my order?

I bought the wrong size cooler. Can I exchange it for a different one?

Late or missing refunds

Sales and Promotions Information

When will the next sale be?

Price adjustments and price matching

Why won't my promo code work?

Marketing Requests

Stickers and promotional materials

Charitable donations

Pro-staff requests

Ambassador opportunities

Becoming a Dealer or Commercial Customer

Why should I become a dealer?

How do I become a dealer?

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