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Where can I buy a Pelican™ Elite Cooler near me?
Pelican™ Elite Coolers are predominantly sold online through dealers & distributors as well as select retailers. Retailers such as Walmart and REI will carry select coolers and colors in store. View our authorized Pelican Cooler dealers here.
My drain plug is leaking, what can I do?
Reassemble. Put waterproof silicone on the rubber gasket as well as the threads. You should see where they have silicone it before. Insert the male end inside of the cooler, hold in place and screw on the female side outside of the cooler. Again hold the inside part of the plug as you screw on the outer ring. Tap it until the plug/threads bottom out, and re-screw in the set screw. You might have to make a new hole for the screw and that's ok. There might be some excess silicone that is pressed out, just wipe away. And re-test.
Tightening the drain plug:
Make sure cooler is empty and dry.
Remove the set screw, T20 Torx bit.
With a Flat screwdriver and a hammer, put the screwdriver in one of the 2 notches and tap the screwdriver clockwise to compress the gasket on the inside of the cooler.
The inside piece of the drain should stay still as it sets in a groove and cannot move.
The gasket should compress enough where the outside of the drain plug gets harder to tap around. Water test for about 15 mins by filling the cooler enough where water is just above the entire inside drain assembly, tilt cooler up a bit.
When finished and plug is sealed, reinstall the set screw, most likely it will be in a new spot and cooler should be good to go.
How do I make a warranty claim?
Having an issue with your Pelican™ Elite Cooler or drinkware? Need replacement parts such as: tumbler lids, rubber feet, latches, gaskets, handles, wheels, drain plug, etc.?
Please visit Pelican's Warranty Claim center and create an account here.
All emails and phone calls will be redirected to this form to ensure an organized and speedy resolution.
What materials are a Pelican™ Elite Coolers made out of?
The world-class chill factor of the Elite Cooler is the result of two-inch thick, continuous layer of polyurethane insulation. No thin-wall sections, no cut-outs. Just one solid, molded, a thermal protective layer that’s sealed tight with a freezer-grade, 360-degree rubber gasket. The strength of stainless steel hardware stands up to corrosion for the life of your cooler. Better than aluminum. Able to fight off salt, sand, and sun exposure.
Where are the Pelican™ Elite Coolers manufactured?
We are proud to say these coolers are Made in the USA in South Deerfield, Massachusetts.
How long will a Pelican™ Elite Cooler keep ice?
Using the 2:1 ice ratio
|12 Can Soft Cooler||24 hours|
|24 Can Soft Cooler||48 hours|
|20QT||Up to 2 days|
What can I do to help my Pelican™ Elite Cooler to retain ice longer?
How do I clean my cooler?
My cooler doesn’t come with a bottle opener, can I install one?
Can I lock up a Pelican™ Elite Cooler?
What kind of warranty does Pelican™ Elite Cooler provide?
Pelican Products, Inc. guarantees its coolers for a lifetime against breakage or defects in workmanship. To the extent permitted by law, Pelican's liability is limited to the cooler and not its contents. This lifetime guarantee does not cover rubber feet, drain plug/spigot, gasket, cooler accessories or color fading, which Pelican warrants against defects in materials and workmanship for a period of 90 days from the date of purchase. Pelican™ coolers are not intended for the storage or transportation of hazardous substances. All warranty claims of any nature are barred if the cooler has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
What is the return and refund policy?
- Email to customer service: email@example.com including:
Order number, the question you want to solve together with picture of product if necessary
- Get authorization from Customer Service
- Purchase shipping label* (unless otherwise discussed) and ship product(s) back in the original packaging. Shipping costs are non-refundable.
- Please ship to: Pelican Coolers 8510 Sanford Drive Henrico, Virginia 23228
- Drop off at your nearest assigned carrier service center.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- PLEASE NOTE: ALL RETURNS NOT RELATED TO WARRANTY ISSUES ARE SUBJECT TO A 20% RESTOCKING FEE. Restocking fees cover the shipping costs too and from our facility.
Do we ship to a PO box?
We ship FedEx Ground only within the continental US. FedEx Ground does not currently ship to a PO Box. Please provide us with a street address in the shipping field. Thank you.
Do we ship internationally?
At this time we do not ship internationally.
Will my Pelican™ Elite Cooler keep my hot items hot?
As a matter of fact, yes! The same two-inch walls that keep the cooler cold will also keep the heat.
Can I use dry ice inside my Pelican™ Elite cooler?
Absolutely! Dry ice may be used inside a Pelican™ Elite Coolers but should never come in contact with the walls of the cooler. It is recommended that a sufficient thickness of cardboard or some equivalent be used to protect the cooler wall from the dry ice reaction in order to prevent damage to the cooler itself.
Please note: dry ice is not recommended for the Pelican™ Elite Soft Coolers
Why does my cooler leak when it tips over?
Pelican™ Elite Coolers are made with lid gaskets of the same material as your refrigerator gasket and performs the same way. If your refrigerator gasket defrosted and you tipped it over, the water would escape. Hard-sided Pelican™ Elite Coolers are not designed to be 100% air or water tight. When hot air is trapped inside of your cooler, this feature allows your cooler to be pried open. This is also great for when using dry ice so that the cooler does not crack or explode.